Cancellation and refund policy
No contract and nothing to cancel. When we refund, and how.
Last updated 4 October 2026
Sixo is operated by Kiran Markad, an individual based in Maharashtra, India (“Sixo”, “we”, “us”). Contact: kiranmarkad3@gmail.com, +91 77589 80883, Maharashtra, India.
Cancellation
Sixo Clinic plans are prepaid for 30 days at a time and do not renew automatically. To cancel, simply don't make the next payment. There is no cancellation fee. When the time you have paid for ends, your account becomes read-only — your records stay available to open, print and share.
Refunds
Because every feature can be used free for 30 days before paying, a payment for a period that has started is generally not refundable. We will refund in full when:
- you were charged more than once for the same payment;
- you were charged but your plan was not activated, and we could not activate it within two working days of you telling us; or
- a fault on our side made the service unusable for a substantial part of the period you paid for.
If you paid by mistake — for example, for the wrong plan — tell us within 7 days and we will put it right: by switching the plan or by a refund for the unused time.
How to ask
Email kiranmarkad3@gmail.com with your clinic's name, the mobile number on the account and the Razorpay payment ID (it is on your payment receipt), or call +91 77589 80883. We reply within two working days.
How refunds are paid
Approved refunds are made through Razorpay to the original payment method, usually within 5 to 7 working days of approval, depending on your bank.